Frequently Asked Questions

Will I be charged during my 7-day free trial?

No. You will only be charged after the 7-day free trial has ended. If you cancel on day 7 or before, you will not be charged.

What methods of payment do you accept?​

We accept all major credit cards.

When is my next charge date?

Your first charge date will be the day after your 7-day free trial has ended. That day will be the day you’re charged every month, 6-months or year (depending on the membership you’ve chosen). I.e. If you sign up on the 1st, you will be charged on the 8th and the 8th of every month while you are subscribed to a monthly membership.

Can Pilates/Barre/Yoga help with arthritis?

Yes. However, it depends on the person. Exercise is a great way to strengthen and stretch muscles around joints as well as mobilize and lubricate stiff joints. With that said, if there is increased pain from these exercises then you should stop and consult your healthcare provider before continuing.

Can I download videos to watch offline?

Unfortunately, there is no way to download the videos, however, if you load the video while you have access to the internet or wifi, then you can play the video when you are offline.

What can I do if the video is not playing correctly?

Try refreshing the page, or close your browser and restart it. Check to make sure your browser is up to date. You can also try clearing the cache of your browser, or simply trying a new browser. If that does not work, you can try disconnecting and reconnecting to your internet connection. Lastly, you can try unplugging your modem, wait for 5 minutes and then plug it back in and wait for your internet to reboot.

Please contact us if you continue to have issues.

Can I play the videos from my Smart TV?

Yes, there are a couple ways you can do this. You can simply go to your Smart TV browser, search for pilatesondemand.ca and then be sure to login. You can also use an extension like Chromecast, Amazon Firestick (with Apps to mirror your mobile device), or you can use an HDMI cable and plug it directly into your tv from your computer.

How do I know which fitness level I am?

Your fitness level depends on how much exercise you do on a daily basis
as well as your experience with Pilates, Yoga or Barre.

Beginner: Don’t exercise regularly, only exercise once a week, or are new to Pilates/Barre/Yoga.

Intermediate: Exercises a few times a week, has knowledge of proper form, modifications and experience of different workout styles. Some Pilates/Barre/Yoga experience.

Advanced: Exercises regularly, has considerable amount of Pilates/Yoga/Barre experience (at least 1 year +).

Prenatal and postnatal: Before or during pregnancy, and anytime after giving birth.

What equipment do I need?

For the majority of our classes all you will require is an exercise mat. Further props like toning balls (1-3 lb.), Pilates block, resistance band, mini stability ball, Pilates ring band, foam roller and magic circle are also used intermittently throughout videos, but can often be substituted with household items. Our instructors make a point to specify what props are required and what can be substituted with specific household items in the class videos.

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