Frequently Asked Questions (FAQ)

Will I be charged during my 10-day free trial?

No. You will only be charged after the 10-day free trial has ended. If you cancel on day 10 or before you will not be charged.


How do I cancel my membership?

There is no contract or commitment so you can cancel anytime. To change or cancel your agreement with Pilates on Demand, log in to your PayPal account, go to your Profile page, and click My Preapproved Payments.

How can I download videos to watch offline?

Unfortunately there is no way to download the videos, however, if have the video loaded while you have access to the internet or wifi then you can play the video when you are offline.


What equipment do I need for these videos?

The only equipment required for the videos is a yoga or Pilates mat. However, some videos will include the option to use small props.


Can I attend a pilates class in person? 

Yes! Clicking the following link will take you to The Healthy Sweet Potato Blog where you can attend classes in person in the Peterborough and Kawartha area. 

What methods of payment do you accept?

All types of credit cards are accepted as well as Paypal.


Where is the best place to set up my mat when following your videos from home?

You can set up anywhere! In your home, in a hotel or on the beach! As long as there are no objects within arms reach of your mat.


Can pilates help with arthritis? 

Yes, although it depends on the person. Pilates is a good way to strengthen the muscle around the joint however, if there is increased pain from the Pilates then you should stop and consult your healthcare provider before continuing.


When is my next charge date?

Your first charge date will be on the 10th day after you’ve signed up for the free trial. That day will be the day you’re charged every month. If you sign up on the first, you will be charged on the 11th and the 11th of every month while you are subscribed.


How do I know which fitness level I am?

Your fitness level depends on how much exercise you do on a daily bases.
Beginner: Don’t exercise regularly, only exercises once a week, or are new to Pilates.
Intermediate: Exercises a few times a week, has knowledge of proper form, modifications and understands a verity of workout styles to suit their goals. Has some Pilates experience. 
Advanced: Exercise every day, have at least a year of experience. Constantly challenging their bodies to become stronger, faster, and more powerful. Has considerable amount of Pilates experience.
Prenatal and postnatal: Before or during pregnancy, and up to a year after giving birth.


What can I do if the video is not playing correctly?

To begin with try refreshing the page, if that does not work then try disconnecting and reconnecting the wifi.


How do I change my credit card billing information?

To make changes to your Pilates on Demand billing information, log in to your PayPal account, go to your Profile page, and click My Preapproved Payments..


How often do I need to take Pilates to see results?

You will feel changes in your body and how you feel right way! Seeing results depends on the person and the fitness level that you begin with. Feel free to do Pilates as often as you wish, listening to your body and making sure to rest when you need to.


“In 10 sessions you will feel better. In 20 sessions you will look better. And In 30 sessions you will have a completely new body.” – Joseph Pilates