Frequently Asked Questions (FAQ)

FREQUENTLY ASKED QUESTIONS

Will I be charged during my 7-day free trial?

No. You will only be charged after the 7-day free trial has ended. If you cancel on day 7 or before you will not be charged.

 

Can I download videos to watch offline?

Unfortunately there is no way to download the videos however, if have the video loaded while you have access to the internet or wifi then you can play the video when you are offline.

 

What methods of payment do you accept?

We accept all major credit cards as well as Paypal.

 

Can Pilates help with arthritis? 

Yes, although it depends on the person. Pilates is a great way to strengthen  and stretch muscles around joints as well as mobilize and lubricate stiff joints. However, if there is increased pain from the Pilates then you should stop and consult your healthcare provider before continuing.

 

When is my next charge date?

Your first charge date will be on the 7th day after you’ve signed up for the free trial. That day will be the day you’re charged every month. If you sign up on the 1st, you will be charged on the 8th and the 8th of every month while you are subscribed.

 

How do I know which fitness level I am?

Your fitness level depends on how much exercise you do on a daily basis as well as your experience with Pilates.
Beginner: Don’t exercise regularly, only exercise once a week, or are new to Pilates.
Intermediate: Exercises a few times a week, has knowledge of proper form, modifications and experience of different workout styles. Has some Pilates experience. 
Advanced: Exercises regularly, has considerable amount of Pilates experience (at least 1 year +).
Prenatal and postnatal: Before or during pregnancy, and anytime after giving birth.

 

What can I do if the video is not playing correctly?

Try refreshing the page, or close your browser and restart it. Check to make sure your browser is up to date. You can also try clearing the cache of the your browser, or simply trying a new browser. If that does not work, you can try disconnecting and reconnecting to the the wifi. Lastly,  you can try unplugging your modem, wait for 5 minutes and then plug it back in and wait for your internet to reboot.

 

Can I play the videos from my Smart TV?

Yes, there are a couple ways you can do this. You can simply go to your Smart TV browser and search for pilatesondemand.ca and then make sure to login. You can also us an extension like chrome cast, Amazon Firestick with Apps to mirror your mobile device, or you can use an HDMI cable and plug it directly into your tv from your computer.

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