Frequently Asked Questions (FAQ)

Will I be charged during my 10-day free trial?

No. You will only be charged after the 10-day free trial has ended. If you cancel on day 10 or before you will not be charged.


How do I cancel my membership?

There is no contract or commitment so you can cancel anytime. To change or cancel your agreement with Pilates on Demand, you will need to log in using your usernme and password. Then go to your account and under the subscriptions tab, click “cancel” or “pause”.

How can I download videos to watch offline?

Unfortunately there is no way to download the videos however, if have the video loaded while you have access to the internet or wifi then you can play the video when you are offline.


What equipment do I need for these videos?

Evert class will require a yoga mat or some sort of soft surface to workout on. The required equipment is listed to the right under the selected video. The classes require minimal equipment and most times you will be able to substitute th equipment for something you already have in your home. If you’d like to purchase specific Pilates equiment that we use in the videos, make sure to check out the SHOP section of the website


What methods of payment do you accept?

We accept all major credit cards as well as Paypal.


Where is the best place to set up my mat when following your videos from home?

You can set up anywhere! In your home, in a hotel or on the beach! As long as there are no objects within arms reach of your mat.


Can pilates help with arthritis? 

Yes, although it depends on the person. Pilates is a good way to strengthen the muscle around the joint however, if there is increased pain from the Pilates then you should stop and consult your healthcare provider before continuing.


When is my next charge date?

Your first charge date will be on the 10th day after you’ve signed up for the free trial. That day will be the day you’re charged every month. If you sign up on the first, you will be charged on the 11th and the 11th of every month while you are subscribed.


How do I know which fitness level I am?

Your fitness level depends on how much exercise you do on a daily bases as well as your experience with Pilates.
Beginner: Don’t exercise regularly, only exercise once a week, or are new to Pilates.
Intermediate: Exercises a few times a week, has knowledge of proper form, modifications and experience of different workout styles. Has some Pilates experience. 
Advanced: Exercises regularly, has considerable amount of Pilates experience (at least 1 year +).
Prenatal and postnatal: Before or during pregnancy, and anytime after giving birth.

Check out our QUIZ, to see which Series is right for you!


What can I do if the video is not playing correctly?

To begin with try refreshing the page, if that does not work then try disconnecting and reconnecting to the the wifi. If that still does not seem to help, try unplugging your modem, wait for 5 minutes and then plug it back in and wait for your internet to reboot.


Can I play the videos from my Smart TV?

Yes, but for now you will need some sort of extension like chrome cast or you can use an HDMI cable and plug it directly into your tv. We are working on getting the video to play directly through your Smart TV and hope to have this feature available soon.
To use chrome cast, make sure your chrome cast device is plugged into your tv.
Option 1  – Phone Option: Launch the google home app or chrome cast app on your phone and then log in to the Pilates on Demand website. Click on the video you’d like to play. From there, you will need access “screen mirroring” from your phone. To do this using an iphone, you will need to swipe up from the bottom and then you should see this screen (photo below). Click the “Screen Mirroring” button. This should allow whatever is being shown on your phone to be shown on your tv.  

Option 2 – Desktop Option: Go to the Pilates on demand website in a Chrome browser. Login and then click on the video you’d like to play. Then click on the 3 vertical dots in the top right corner of the search/ right above the bookmark bar. A drop down menu will appear and you’ll want to click on “Cast” and there you should find your device (see photo below). Once you connect to your device you should be able to see the video on your tv.

How do I change my credit card billing information?

To make changes to your Pilates on Demand billing information log in to your Pilates on Demand Account, click on the “Payments” tab, and then make the changes accordingly.


How often do I need to take Pilates to see results?

This will depend on the person; how often you do the classes, the fitness level that you begin with and how motivated you are will all impact your results. On average, people who do Pilates 2-4 times per week will start to feel and see results in their bodies in just a few weeks. Do Pilates as often as you wish, listening to your body and making sure to rest when you need to.


“In 10 sessions you will feel better. In 20 sessions you will look better. And In 30 sessions you will have a completely new body.” – Joseph Pilates